Payment Card Industry (PCI) Data Security Standards Practice Test

Which of the following is NOT a requirement of PCI DSS?

1. Developing firewalls to protect cardholder data

2. Implementing strong access control measures

3. Conducting customer feedback surveys regularly

4. Maintaining a policy governing information security

The correct answer is: Conducting customer feedback surveys regularly

The appropriate response highlights that conducting customer feedback surveys is not a requirement of the PCI DSS. The PCI Data Security Standards primarily focus on protecting cardholder data and ensuring that organizations handle such information securely. Requirements include specific technical and operational measures to secure payment processes, which cover areas like developing firewalls to protect cardholder data, implementing strong access control measures, and maintaining a policy governing information security. Customer feedback surveys, while they can be beneficial for improving customer experience or service quality, do not directly pertain to the security and protection of cardholder information. These surveys are outside the scope of ensuring compliance with PCI DSS, which is explicitly concerned with safeguarding sensitive payment data and maintaining overall data security protocols. Thus, choosing this option is aligned with the core objectives of PCI DSS.